Shipments and returns

More than 90% of orders are shipped free of charge.

The item will be shipped through:

Royal Mail

DHL

Hermes

UPS

DX

DPD

Products received via Royal Mail or Courier can be returned within 14 days of purchase.
Product returns will be accepted upon receipt of a new, unused, and undamaged product packed in its original packaging.

Express delivery

Express orders as well as Express Saturday are shipped by 12:00 pm on the day of purchase. Express orders as well as Express Saturday purchased after 12:00 pm will be shipped the next working day.

Damages

Upon receiving your order, it is essential to examine it for any visible signs of harm. Should your order have been damaged while in transit, kindly accept the delivery write "DAMAGED" in the signature box and add your signature. After inspecting the goods, please inform us if any of the contents of the packaging need to be replaced. To do this, send us an email with pictures of the damage to contact@corksystem.co.uk and type "DAMAGED" followed by your order number in the subject line. Claims for damaged goods must be made within 24 hours of receiving the delivery. Any damage claims outside of this time frame may not be accepted.

Failed Deliveries

If the delivery of an order is unsuccessful due to the customer being unavailable, having insufficient help to unload the goods, or refusing delivery, the delivery fee will not be refunded and extra charges may be applied for any re-deliveries or returns to the sender. These charges will be the same as the regular delivery fees for the customer's area. Wood2U is not responsible for any costs incurred due to delayed deliveries or any other reason.