Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 14 days of the purchase date for a full refund or exchange, provided the item is in its original condition and packaging.

How to Return an Item:

  1. Contact Us: Before returning any item, please contact our customer service team via the online chat available on our website for further instructions.
  2. Pack Your Item: Securely pack the item in its original packaging, including all tags, instructions, and accessories.
  3. Return Shipping: Send your return to the address at the bottom of this site. We recommend using a trackable shipping method to ensure your return reaches us safely. Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refund Process:

Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear on your account, depending on your bank or credit card issuer.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the replacement item. This ensures the fastest service and the availability of the desired item.

Exchange & Replacement:

 Delivery Method: Replacement products will be shipped using the same courier service and shipping method as the original order.

 Conditions for Dispatch: A replacement will be dispatched only upon receiving proof of shipment (courier drop-off or pickup confirmation) or physical receipt of the defective item at our warehouse. If you do not notify us and provide proof of dispatch, the replacement will only be sent after we receive and inspect the returned item.

 Cut-Off Time (1:00 PM):

 Notifications or physical returns received before 1:00 PM on a business day will qualify for same-day dispatch of the replacement.

 Notifications or returns received after 1:00 PM (or on non-business days) will be processed on the following business day.

 Shipping Costs: For valid claims regarding damaged or defective goods, all return and replacement shipping costs will be covered by us.

 Item Availability: If a replacement for the damaged product is currently out of stock, we will offer you the choice of either a full refund or having the replacement dispatched as soon as the item is restocked.

 Packaging: Returned items must be securely packaged to prevent further damage during transit.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer service team immediately via the online chat available on our website. We will arrange for a replacement or refund and provide instructions for returning the item at no cost to you.

Return Details:

Intereuro DA LTD
(Online Fulfilment Centre)
Units 13-17
Riverside Industrial Park
Moody Lane
Grimsby
DN31 2AN

07946541011 (only for courier use, to contact corksystem, please contact 07494025384)
Please contact us via contact form or live chat